In collaboration with the Rotterdam public transport organisation (RET), Allerto and the Artificial Intelligence group (Tibor Bosse & Romy Blankendaal) at the VU, the Network Institute developed a virtual reality training application to help bus drivers cope with aggressive passengers.
The application uses true immersive virtual reality by using VR-goggles and VR-controllers to give the user control over a virtual bus driver. The bus driver will be confronted with passengers who could get aggressive if not treated properly. By making the correct choices, the bus driver can avoid aggression and solve the situation with the potential for violence.
The VR training will be used beside the more traditional classroom and role-playing sessions to make sure bus driver are well instructed in how to handle potentially aggressive passengers.